NO-SHOW RATE
The share of booked clients who never arrive.
WHAT IT MEANS
No-shows are appointments lost with no warning and no chance to refill the slot.
THE FORMULA
No-show rate = no-shows ÷ booked appointments
WHY IT MATTERS
They cost more than cancellations because the time cannot be resold. Tracking them separately is what justifies deposits.
MEASURE IT
Cancellation Loss Calculator runs this calculation on your own numbers in under a minute.
RELATED DEFINITIONS
- Cancellation RateThe share of booked clients who cancel before the appointment.
- Chair UtilizationThe share of your available chair time that is actually booked.
- Rebooking RateThe share of clients who leave with their next appointment booked.
Part of Scheduling.