CANCELLATION RATE
The share of booked clients who cancel before the appointment.
WHAT IT MEANS
Cancellations are lost bookings you were told about, which means some of them can be refilled.
THE FORMULA
Cancellation rate = cancellations ÷ booked appointments
WHY IT MATTERS
The cost is not the cancellation, it is the slot that stays empty. Your refill rate decides how much it hurts.
MEASURE IT
Cancellation Loss Calculator runs this calculation on your own numbers in under a minute.
RELATED DEFINITIONS
- No-Show RateThe share of booked clients who never arrive.
- Chair UtilizationThe share of your available chair time that is actually booked.
- Rebooking RateThe share of clients who leave with their next appointment booked.
Part of Scheduling.